Customer Service Representative

The Multi-vendor Services (MVS) customer service representative (CSR) is responsible for handling information inquiries or requests about products, services, or personnel received via telephone, e-mail, or other means, from customers, IBM personnel, or business partners and may include the IBM logo attached devices to OEM products.The scope of the specialty covers the breadth of CSR needs as required by MVS accounts.Services provided may include but are not limited to, the following:  General inquiry support, service delivery support, education enrollment assistance, business partner service, and database management.You perform interrelated activities that deliver the primary service provided by the business function. You have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. The primary measurement is customer satisfaction with the handling of the requests