AndTalent under Angusta Systems Company Australia- connects high-quality professionals with leading Australian companies for mutual success company based in Australia - is hiring for a position!**Customer Service Representative**AndTalent is a distinguished talent pool company facilitating the connection between highly skilled professionals and prominent businesses in Australia. By curating a diverse pool of exceptional talent, the company ensures that top-quality individuals find rewarding opportunities, contributing to the success and growth of both talents and the businesses they collaborate with in the dynamic Australian job market.**QUALIFICATIONS**:- Proficiency in spoken and written English, with the ability to effectively communicate and articulate ideas, both verbally and in writing.- Excellent interpersonal skills to interact with customers from diverse backgrounds and cultures.- Strong problem-solving abilities to address customer inquiries, complaints, and issues promptly and efficiently.- Ability to remain calm and composed under pressure, maintaining professionalism in challenging situations.- Attention to detail to accurately record customer information, transactions, and feedback.- Adaptability to learn and understand product or service offerings thoroughly.- Previous experience in customer service roles or related fields is advantageous.- Fluent in English with exceptional proficiency in speaking, writing, and reading.- Demonstrated ability to communicate complex ideas clearly and effectively in a professional business context.- Strong written communication skills, including the ability to create concise and articulate documents**Key Responsibility**- Provide accurate and helpful information about products or services, pricing, promotions, and company policies.- Assist customers in troubleshooting technical issues and guide them through resolution steps.- Handle customer transactions, including orders, returns, refunds, and exchanges, ensuring accuracy and efficiency.- Maintain a positive and empathetic attitude towards customers, actively listening to their concerns and offering appropriate solutions.- Collaborate with other team members and departments to resolve complex customer issues and improve overall customer satisfaction.- Keep detailed records of customer interactions, transactions, and feedback in the company's CRM system.- Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.- Participate in training sessions and workshops to enhance customer service skills and knowledge.- Strive to meet or exceed customer service targets, including response time, resolution rate, and customer satisfaction metrics.Your journey to a rewarding career starts with a click!Job Location: Hybrid**Job Types**: Contract, Subcontract**Salary**: Rp3,500,000 - Rp8,000,000 per month**Education**:- D1-D4 (preferred)**Language**:- English (required)
