Customer Service Representative

Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.

**Responsibilities**:

- Manage a high volume of calls in a timely and efficient manner
- Accurately identify and address customer needs
- Conduct thorough investigations into customer issues
- Provide effective solutions to resolve customer concerns
- Maintain detailed records of customer interactions within the call center database
- Consistently meet performance targets for quality conversations

**Qualifications**:

- 1-2 years of experience in a call center or customer service environment
- Demonstrated passion for social media engagement and human interaction
- Willingness to relocate to Yogyakarta, Indonesia
- Flexibility to work in a rotating shift schedule, including graveyard hours
- Fluency in Thai, Vietnamese, and English
- Open to applicants of Thai and Vietnamese nationality only

**Salary**: From Rp5,000,000 per month

Ability to commute/relocate:

- Yogyakarta: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- English (required)
- Thailand (required)