Customer Service Representativenative Vietnamese

**Client Service Representative**

Duties & Responsibilities:
callbacks.
- Understand customer inquiries and ensure they are answered or routed

through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and

escalated as required.
- Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure

customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner

following the client's processes.
- Able to read, write, and speak fluently and spontaneously in Vietnamese.

Qualifications:

- Rotational Shifts
- Valid passport more than 18 months
- Salary Negotiable (will be based on cdd experience)
- CS experience is preferred but not mandatory.

Benefit:
a. Social Secure (Death & Accident of Work)

b. National Health Insurance

c. Visa/working for Incoming to Indonesia

d. Ticketing for Coming to Indonesia

e. Support to find out option of Boarding House

Lo?i hình công vi?c: Toàn th?i gian

Luong: Rp95.000 - Rp999.000 m?t tháng

Kh? nang di chuy?n d?n noi làm/chuy?n nhà:

- Yogyakarta: Có kh? nang di chuy?n d?n noi làm m?t cách ch?c ch?n ho?c lên k? ho?ch chuy?n nhà tru?c khi b?t d?u làm vi?c (B?t bu?c)

Câu h?i tuy?n d?ng:

- Are you Native Vietnamese
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Number?
- Can you do Rotational Shifts?
- Do you have a Valid Passport?

Kinh nghi?m làm vi?c:

- Vietnamese: 1 nam (B?t bu?c)
- Customer support: 1 nam (B?t bu?c)
- English: 1 nam (Uu tiên)