Customer Service Staff

Merak
Customer Service
40 hours

**Description of**
**this vacancy**:
**Key Result Area**
- Ensure Customer Service operations as per requirements.
- Accountable and responsible for maintaining customer relationship.
- Ensure all related permits are updated.
- Support and assist customers in relationships with authorities to ensure no obstacle to customer operations.
- Ensure a continuous improvement program is in place in the department.
- Ensure smooth process of customer product handling in all supply chain schemes.
- Responsible on iCare program.
- Build communication with the customers to ensure their requirements are met.
- Ensure on-time reporting.

**Key Performance Indicators**
- Customer Service KPI.
- Compliance with Government regulations.
- Compliance with ISO standard.
- Maintain a high standard of Customer Service.

**Qualifications**
- Bachelor Degree (Industrial, Engineering, or Marine background will be an advantage).
- Experienced in chemical, petrochemical or oil & gas industry.
- Experienced in Customer Relationship management.
- Good interpersonal and communication skills.
- Good knowledge on customs process and administration.
- Demonstrate a good leadership.
- Good teamwork.
- Good in English
- Self-motivated and highly energised.