Customer Service (Yogyakarta)

Manage large amounts of inbound and outbound calls in a timely manner- Follow communication "scripts" when handling different topics- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives- Seize opportunities to upsell products when they arise- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently attend educational seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targets- Diploma Level- Can speak english- Previous experience in a customer support role- Track record of over-achieving quota- Strong phone and verbal communication skills along with active listening- Familiarity with CRM systems and practices- Customer focus and adaptability to different personality types- Ability to multi-task, set priorities and manage time effectivelyKeuntungan- Asuransi Kesehatan dan Ketenagakerjaan- Promote Karir- Lingkungan Kerja Modern"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.""Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."