Customer Service Yogyakarta

**About the company**

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital.

Our first brand ''Somethinc'' was founded in 2019, is currently the #1 skincare brand in e-commerce & modern trade with >1M social media followings. Our second brand Glowinc is breaking the boundaries by offering genderless products at affordable prices. Our offline/online commerce Beautyhaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region.

**Responsibilities**:

- Learn and understand product knowledge
- Provide appropriate information and knowledge regarding product and beauty
- Responsible for every comments and questions on TikTok, IG, and WhatsApp official accounts within the determined time range and target
- Ensure all comments or questions are replied

**Requirements**:

- Extensive knowledge in beauty is required (skincare/makeup)
- Min. 1-2 years of experience in customer service (fresh graduate with good knowledge of beauty trend is welcome to apply)
- Keep up with social media trends
- Great communication skills and eager to learn
- English skill is preferred, verbal and written
- Willing to work on the weekends/public holidays

We have a 'CREATE' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, who will always learn and do the right thing.