Customer Success Manager (Graduate 2024)

Details of the offer

Introduction

Your Role and Responsibilities

Your responsibilities in that role will be:

- To understand customer business and technology needs in order to become the face of IBM to the customer.
- To serve as a trusted technical expert for the customer's cloud migration, deployment, adoption of Hybrid Cloud & AI Offerings.
- Execute customer success plans to drive adoption post-deployment.
- Co-creating MVPs or PoCs to accelerate time to value.

Required Technical and Professional Expertise
- You are in your final year of tertiary education OR have graduated from university no earlier than 2022.
- Excellent communication and presentation skills that are equally engaging, compelling, and influential.

Preferred Technical and Professional Expertise

Has 1 year of software sales experience with demonstrable examples of contributing to the solving of clients' problem.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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