Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.
Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.
For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn's Top Startup in Singapore. In 2023, we also made it to CB Insights' Top 100 Global Fintech List.
You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.
Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!
About the Team At Aspire, we believe that the customer journey is at the heart of our success. Our Commercial Team is committed to engaging with new customers, ensuring their seamless onboarding experience, and growing our existing customers by building strategic long-term relationships. By offering personalized support and tailored solutions, our Commercial team empowers customers to fully leverage the power of Aspire and achieve their business goals.
About the Role At Aspire, we pride ourselves on building an amazing team that is customer centric. The Customer Success Manager role is based in the fast-growing Indonesia office and will work closely with the Head of Customer Success on initiatives to support the growth of Aspire's all-in-one finance operating system. We are looking for an outgoing candidate to activate and grow both new and existing clients by introducing them to our constantly evolving suite of business payment solutions. To be successful as a Customer Success Manager, you should be able to build positive, long-term relationships and support clients in their decision-making process by identifying solutions that meet their individual needs.
If you are passionate about people and always want the best for your clients, then this role is for you.
Grow our existing customers by building long-term relationships and introducing them to our suite of product solutions, new features and promotions Work closely with the sales team to onboard and integrate new clients into the Aspire ecosystem Brainstorm and pilot new initiatives and promotions to drive product usage across cards, FX remittances, and transactions Build up and manage industry verticals and customize product offerings for the respective client pools Gather feedback from clients and present it to management and product team in order to further improve our product solutions Assist in content creation for the commercial team, such as pitch decks, promotional and onboarding materials Support our wider commercial team with ad-hoc strategic initiatives such as partnerships, events, product demos and other cross-functional projects Other ad hoc tasks as required Minimum Qualifications Bachelor's Degree and above with least 3+ years of account management, or customer success experience with a track record of achieving and outperforming targets On-hands experience working on retention, expansion and growth of existing accounts, to maximize Customer lifetime value Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Excellent listening, negotiation and presentation abilities Great mix of analytical and sales skills selling to existing customer base Recognize the needs of others and solve customer problems with empathy A commercial mindset, takes initiative, proactive, dedicated along with being revenue and target driven Ability to adapt and work in a dynamic, fast growing, results driven environment Good critical thinking and problem solving skills Ability to prioritize among competing tasks Keen attention to detail and adherence to deadlines Preferred Qualifications Experience in a B2B/SaaS or a Fintech solutions company #LI-VK1
What we offer Uncapped flexible annual leave. Hybrid work arrangement. Training subsidy for your professional growth. Wellness benefit. Team bonding budget to foster collaboration and sense of belonging. Flexibility to work from anywhere (for up to 90 days per annum). Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page. Equal Opportunity Statement Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws. Please note: by submitting your application, you acknowledge that you have read and understood Aspire's Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the "Policy"), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing ******** .