Customer Support Admin

OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower "the underserved" and "the unbanked" population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.
Provide services to support good service

Ensure that admin operational activities can be fulfilled

Increase knowledge by participating in regular training and learning product knowledge

Admin Customer Support is the frontline team who meets online with customer for various works, including Ask Help, troubleshooting, surveying and communicating directly with customers
Minimum SMK or D3 in Information Technology, Computing or Hardware Design is preferable

Having experience in handling and communicating with customer is preferable

Having experience in SaaS, POS, ERP and/or B2B business is preferable

Having experience in IT networking and infrastructure is preferable

Having capability in speaking, reading and writing in English is preferable

Patient, ready for work pressure from customer side, having initiative to improve customer and company condition, and flexible scheduling (within company working hour limit)