Customer Support Engineer

At Hypestacks, we leading the charge in software development and technology innovation. Hypestack is more than just a workspace; they are a center of creativity and technological advancement, dedicated to reshaping the future of digital solutions. We stands at the forefront of emerging technologies, specializing in cutting-edge software development that is reshaping how we interact with the digital world.

Under the management of IBMC, we are committed to catalyzing your business growth by delivering expert guidance, tailored solutions, and unwavering support. We take pride in contributing to the success and prosperity of businesses operating around the globe.

Tasks This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8) Response to technical inquiries, issues, and requests Resolve technical problems and questions related to our products and services Maintain accurate and up-to-date records of customer interactions, issues, and resolutions Deepen your knowledge of our products and services to better serve consumers Give our internal team of engineers ongoing input to help develop our products based on the customer's demand Requirements Minimum of 2 years of experience in IT/technical customer support Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks Excellent English communication skills in both verbal and written Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner. Programming skills are preferred. As we look towards the future, Hypestacks aims to establish itself as a global leader in technology solutions. Let's join the mission to transform industries and enhance digital experiences, setting new benchmarks in the tech world!