Company Description
At Infobip we dream big.
We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.
Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
**Job Description**:
**Why is this role important at Infobip?
**
Our platform is the heart of Infobip, processing up to 200 million transactions daily and having huge amount of clients using it; but having a 24/7 world-wide support is what makes it so great.
To maintain traffic flow, 99.9% platform uptime, and customer satisfaction, it is essential to solve and prevent any technical issues with which our clients are dealing with.
As a Customer Support Engineer, you will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our platform.
**You know you are doing a good job when**:
- You are attending to customer inquiries and problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
- You can find workarounds when issues appear and can understand client needs.
- You proactively suggest changes that are improving internal processes, customer experience and quality of service we are providing.
- You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients and their feedback.
- You are consulting and mentoring other team members while providing them with meaningful feedback.
**Qualifications**:
- You have at least 3 years of experience in a 2nd level technical support role; technical account management and consulting experience is a plus
- You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks.
- You really care about clients, looking to provide the best possible experience at all times.
- You have strong presentation skills and the ability to convey high-level concepts in a manner that is easily understood by clients.
- You communicate effectively to clients, partners, colleagues, and engineering teams alike in English.
Additional Information
**Why our employees choose us (and stay)?
**
- ** Never a dull moment** - We work with powerful companies with strong impact, which pushes us to work on the highest possible level.
Work on uncharted challenges and push boundaries on a daily basis.
- ** Opportunity knocks.
Often.
**- Being a part of a growing company in a growing industry - we challenge you not to grow!
Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.
- ** Learn as you grow** - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- ** Connect globally** - Work with people from different countries & have an opportunity to embark on exciting business trips to help our clients and partners achieve market leadership.
- ** Compensation & Benefits** - Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
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