Customer Support

Conduct account opening and verification procedures.- Communicate directly with clients regarding account registration; promotion; and company services.- Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.- Accurately manage and resolve client issues- Make decisions on handling customer complaints based on SOP- Convey the conclusion of the complaint follow-up process to the client.- Analyzing customer satisfaction surveys.- Obliged to protect data and information related to customers, systems and everything related to the company- Provide input and suggestions according to their respective fields, for the development and progress of the company- Other ad hoc tasks to be assigned**Salary**: Rp4,000,000 - Rp6,000,000 per monthAbility to commute/relocate:- Jakarta: Reliably commute or planning to relocate before starting work (required)**Experience**:- 2-3 years Customer Support (required)**Language**:- English (required)- Japanese (required)