Customer Support

About the Assignment:

- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community-building efforts with our consumers and partners
- Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

- Educate consumers and partners on Grab products, and promotional campaigns, as well as troubleshoot when they have difficulties.
- To resolve consumers' and partners' problems quickly and effectively with empathy and care.
- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (mandatory):

- Min D3/S1 any major With a GPA of 2,75
- Clear Articulation and good communication in Bahasa
- Have experience in the customer service area
- Have experience in the sales area
- Typing skill with WPM 50 & Accuracy 90%
- Sense Of Empathy
- Has vaccinated 3 dose
- Energetic and agile
- Min. Fresh graduate and max 2 years in the same position (entry-level)
- Attention to detail
- Adaptive to dynamic changes

Desirable Experience / Criteria (preferred):
Able to speak English with minimum passive communication

**Job Type**: Contract