Customer Support (Mekari Talenta)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

**Job descriptions**
- Ensure user satisfaction through feedback and solution
- Inform users in case of website maintenance or any problems occurred
- Collaborate with internal team to handle complaints and other inquiries
- Analyze client's HR policies
- Adjust product feature and implement them per client's request

**Requirements**:

- **1 year of related working experience as a Payroll / Compensation Benefit**. Fresh graduates from Accounting / Mathematics are also welcome.
- Good payroll knowledge is a must.
- People-oriented, proactive, and communicative.
- Good analytical, logical, and problem-solving skills.
- Good personality and emphatic.

**Required Skills**:

- Persuasion and Negotiation
- Chat Support
- Customer Service
- Typing
- Communication Skills
- Taxation
- Willing to independently learn online and offline
- Fast adaptation

**Working Arrangement: Hybrid**- Don't forget to check our Recruitment FAQ at
- **bit.ly/RecruitmentFAQ-Mekari** (ENG) or
- **bit.ly/RekrutmenMekari-FAQ** (INA) to find the answers to commonly-asked questions regarding our recruitment process.- We wish you the best. Hope to see you around soon!