Customer Support Officer

**_What you'll be doing_**- Be the point of contact for all customer inquiries- Meeting Service levels and KPIs defined by the Company- Resolving all in scope enquiries and appropriate escalation when required- Follow-up on inquires not immediately resolved- Complete ticket logs and reports- Recommend process improvements- Other duties as assigned**_- What we're looking for_**- Minimum language skills required; read, write and interpret (Bahasa Indonesia and English)- Excellent verbal communication in English- Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines- Freshgrads are welcome to apply- _Nice to Haves_*- Financial/tech background**Job Type**: Contract**Salary**: Rp4,500,000 - Rp5,000,000 per month**Education**:- D1-D4 (required)**Language**:- english and bahasa (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)