Customer Support Officer

**_What you'll be doing_**
- Be the point of contact for all customer inquiries
- Meeting Service levels and KPIs defined by the Company
- Resolving all in scope enquiries and appropriate escalation when required
- Follow-up on inquires not immediately resolved
- Complete ticket logs and reports
- Recommend process improvements
- Other duties as assigned

**_- What we're looking for_**
- Minimum language skills required; read, write and interpret (Bahasa Indonesia and English)
- Excellent verbal communication in English
- Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines
- Freshgrads are welcome to apply

**_- Nice to Haves_**
- Financial/tech background

**Job Type**: Contract

**Salary**: Rp2,200,000 - Rp2,700,000 per month

**Education**:

- SMA/SMU/SMK (required)

**Language**:

- English and bahasa (required)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)