Customer Support Representative

RESPONSIBILITIES:

- Provide accurate and timely information about our products, services, and policies.
- Assist customers in resolving issues, complaints, or technical problems with empathy and efficiency.
- Record and document customer interactions, inquiries, and resolutions accurately in our CRM system.
- Escalate complex issues to the appropriate team or department for further resolution.
- Identify opportunities for process improvement and share customer feedback with the relevant teams.
- Maintain a deep understanding of our products and services to assist customers effectively.
- Strive to meet or exceed established customer service and performance targets.
- Collaborate with colleagues and team members to provide seamless customer support.
- Stay up-to-date with industry trends, product updates, and company announcements.

QUALIFICATIONS:

- Bachelor's degree in IT, Healthcare Informatics, or related field preferred.
- Proven experience in a customer support or service role.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and critical-thinking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Empathy and patience in dealing with customer inquiries and concerns.
- Familiarity with customer service software and CRM systems is a plus.
- Adaptability and willingness to learn new tools and technologies.
- Customer-centric mindset and a commitment to delivering exceptional service.
- Basic knowledge of the company's products or services.
- Flexibility to work various shifts, including evenings and weekends, if required

Jenis Pekerjaan: Penuh Waktu, Kontrak