**This is a Remote position**_
**1. Responsibilities**
- Answering questions about features and documenting any technical issues, and passing them on to the product team
- Creating support tasks for the team
- Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Collecting customer information and analysing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key customers
**2. Requirements**
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Be available to work under the following working schedules: 11 PM - 8:00 AM (GMT+7)
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
**3. Salary explainer**:
- $600: if you have no idea what you are doing but are motivated and fulfill all criteria
- $700: relevant experience in online customer support, very high reliability
- $800: high efficiency in getting reviews, high knowledge of customer support
- $900: able to handle complex customer support issues, efficient in delivering customer insights to other teams in the appropriate format and time
- $1000: if you can do everything already that we need you to do --- so basically skipping a few development steps.
- _**Bonus**_: Based on the 5-star reviews you get on app platforms._
**Salary**: From Rp9,178,350 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Support Representative: 1 year (preferred)
**Language**:
- English (required)