Cx Researcher

DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
- Analyse, prepare and distribute various consumer listening reports
- Find & analyse user sentiments & feedback on specific product, initiative or feature based on CS tickets & NPS
- Conduct user studies & competitors analysis on an ad-hoc and BAU basis
- Identify opportunities for feature improvements based on user needs, market conditions and competitors

**Requirements**:

- Bachelor's degree with 2+ years working experience (experience in CX or User Research will be an advantage)
- User-centric mindset with the ability to empathize with users' pain points
- Strong communication, logical thinking and problem-solving skills
- Good comprehension of technology and comfortable working with technical tools (e.g. Microsoft Excel, etc)
- Proven ability of task management, project management and prioritization to ensure a smooth operation
- Ability to analyse and gather insights from data to determine actionable items