Job Responsibilities: Deployment / In-Scope Configuration Items - Servers (Virtual & Physical) - Storage & Backup Devices - Server Appliances - Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS) - Tape Storage Units - Power Distribution Units rated 3KVA and below - SAN Fabric Switches - Network Switches - KVM Units - WAN Optimization Devices - Firewalls - Access Points - Routers - Physical Cabling - Cable Management - Cables which connect the device to itself, a peripheral, or a power/network port Break-fix / Technical Tasks List - Power Cycling - Running Diagnostics Commands - Conducting whole unit replacement - Inserting/Removing Media - Replacing Defective Components - Assist with fault diagnosis and investigation - Configuring Remote Access - Basic Storage Array Configuration - Replacing faulty cables - Tape Management and Maintenance - Rebooting routers, servers, storage devices or other equipment - Providing loop-back cables in order to test circuits remotely - Re-seating or replacing components or cables - Cleaning fibers - Identify/Analyze fiber issues by using OTDR/LSPM/VFL - Installing loop backs - Racking and de-racking and upgrade of any device installed. Operations Tasks List - Updating and Recording of activities in relevant IT Ticket Management System - Coordinating and agreeing attendance time and date with key stakeholders - Provide support either through phone, remote tools, or in person at onsite - Perform installation as needed either through physical or network medium - Coordinate actual activity date and timings including arrival and departure times. - Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment - Labelling, Patching and Asset Tagging activities - Following specific task instructions and provision necessary reporting as necessary. Job Requirements: Technical Skills - Good general understanding of IT principles such as Networks, Hardware and Domains - Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support - Knowledge of server/client operations in a domain environment including Active Directory - Understanding of current and legacy hardware Infrastructure platforms - Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable - Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment - Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations - Knowledge of TCP/I P standards and networking - Experience with Tape Management activities - Excellent knowledge of best practices around management, control, and monitoring of server infrastructure - Familiarity with backup and recovery software and methodologies Language skills needed - English Soft Skills - Exceptional customer facing skills - Able to communicate clearly and effectively both with Client and the Customer - Logical and analytical approach to work - Accurate record keeping - Able to work unsupervised - Good timekeeper - Intense focus on quality work - Productive and Efficient Academic Background - Bachelor of Engineering / Technology / Science or Equivalent Work Experience Overall Experience (in yrs.) - 5 - 7 years (min)
**Job Type**: Part-time
Pay: From Rp200,000 per hour
Expected hours: 4 per week
**Experience**:
- Optical fiber: 5 years (required)
- Data center: 5 years (required)
**Language**:
- English B2/C1 (required)
**Location**:
- Jakarta (required)