**Roles and Responsibilities**:- Provide customer support for designated equipment- Answer client questions in a professional manner- Accept and deliver all service calls assigned within the established service level agreement for each client- Meet established customer service satisfaction criteria as outlined in established guidelines and policies- Complete all administrative tasks associated with each call as documented in established policies and guidelines- Complete real-time reporting of all calls as documented in established policies and guidelines- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements- Report all time, mileage, and other requirements in an accurate and timely manner- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis- Other duties may be assigned to meet business needs- Additional requirements may exist if the offer of employment is extended**IT Skills and Experience**- Windows 7 & 10, MS Office 2010/2013/2016/365- Ability to communicate regarding technical issues with clients- Ability to drive to client locations- Ability to work overtime as required- Ability to drive long distances, and occasional overnight assignments within other geographies- Ability to lift and or move various computer equipment up to 50 lbs.- Must be able to pass annual criminal and motor vehicle background- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter- Must own a basic repair tool kitIn-depth knowledge of:- Windows OS (e.g. XP, Vista, Windows 7, 10)- PC/Laptop hardware- PC/Laptop peripherals, including printers- Mobile devices**IT Qualifications**At least two of the following:- Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Applications- ITIL qualification- MCP certification**Experience in a similar role**- 1-3 years of relevant experience**What next?
