Desktop Support(Onsite Engineer)

**Onsite Engineer Job Description**
- Provide basic technical support to corporate employees.
- Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.
- Proven ability to work successfully with limited supervision
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
- Fluency in english is a advantage

**BASIC QUALIFICATIONS**
- Associate in Computer Science or related field or experience equivalent.
- 5 years of experience in Desktop support with hands on End users support
- Remote Desktop support, Active Directory
- Knowledge in Network trouble shooting
- Strong verbal skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills

**PREFERRED QUALIFICATIONS**
- Bachelor's degree in Computer science or IT related field
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Bachelor's degree in Computer science or IT related field
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- ITIL Foundation Certification

**Job Type**: Contract
Contract length: 12 months

**Salary**: Rp6,000,000 - Rp7,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Desktop support: 4 years (preferred)