Developer And Technical Support

Hybrid role involving customer support and technical support
- Investigate and solve issues/outages as they occur and escalate as necessary
- Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels
- Participate in software testing and validation processes to ensure that software products are functioning optimally
- Communicate clearly and effectively with end users and colleagues to quickly resolve issues and ensure customer satisfaction
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and specific dates/individuals involved
- Perform and manage routine preventive maintenance and operational activities inclusive of service request and incident response

**Qualifications & Requirements**
- A degree in Computer Science, Engineering or a related field
- At least 3 years of relevant experience in a technical support role or software development, with a strong understanding of programming concepts and hands-on coding experience
- Experience in at least one programming language such as Python/Java/Go Lang/React etc.
- Self-starter who excels in a fast-paced, high growth and dynamic environment. Possess the ability to thrive within a start-up environment. Process-oriented and passionate to build templates from scratch
- Highly motivated and proactive with strong ability to execute
- Ability to work well in a team and independently with mínimal supervision
- Good oral and written skills in English, able to communicate effectively

**Education**:

- S1 (preferred)

**Experience**:

- Developer and Technical Support: 2 years (preferred)

**Language**:

- English (required)