Job Function: Software & Cloud Services The role:
Professional Services:
- Collaborating with the wider team to drive initiatives and client projects forward.
- Participating in pre-sale activities to gather client requirements and propose tailored solutions.
- Assisting in the creation of client project proposals.
- Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
- OneDrive and SharePoint
- Exchange Online
- Identity and Security
- Microsoft Endpoint Manager
- Mailbox Migration O365
- Infrastructure Integration
- Enterprise Mobility Assessment
- MS Teams Rollout
- Security Mobility Management
- Backups (preferably Mettalic)
- Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
- Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
- Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
- Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
- Comfortable engaging in consulting scenarios, both with clients and internally.
- Ability to contribute expertise and insights during pre-sales activities.
Support Services:
- Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
- ?variety of Exchange Online and/or current Outlook, SharePoint, Teams
- Good PowerShell knowledge.
Ideally some experience in Power Automate/PowerApps
- Good knowledge of M365 Security & Compliance Features and Authentication protocols.
- Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
- Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.
What we need to see from you:
- At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.
- Minimum 5 years' experience with endpoint solutions (Intune)
- Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.
- Familiarity with PKI (Public Key Infrastructure) and certificate management.
- Fundamental grasp of enterprise network architectures and security principles.
- Proficient in troubleshooting and resolving issues related to Microsoft technologies.
- Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.
- Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.
- Ability to document high-level solution designs and create detailed as-built and as-configured documentation.
- Microsoft and/or relevant vendor certifications.
Support Services:
- Experience and desire to work in a multicultural team and environment.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Good oral and written communication skills in the desired language(s).
- Drive customer communication during critical events
- ?Obtain and maintain vendor certifications.
Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740
- Have an ITIL V4 Foundation or higher certification.
- ?More than 4 years relevant experience in a customer/end user facing technology support function.
- Minimum of 3-4 years of experience in designing and building M365 solutions.
- Bachelor's degree in computer science, Information Technology, or related field preferred.
- Solid understanding of cloud computing concepts, architectures, and best practices.
Why SoftwareOne?
:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer.
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