**About the Voith Group**
For FRS, we're looking for you as a Director, Technical Support APAC.
**Director, Technical Support APAC**
Director, Technical Support APAC
**_ Requirement:_**
- _ University degree (business, management, technical, chemical)_
- _ Prior experience in the manufacturing, industrial services company for 6 years with managerial experiences_
- _ Having special training of 6 sigma, ISO 9001, 14000, leadership_
- _ Technical skill of fundamental of mechanical & measurement jobs_
**_
Responsibilities:_**
- _ Safety & Security:_
- Protect our people, know-how and equipment. Ensure to provide adequate training and promote a culture where Safety is always our primary objective. In accordance with local laws and regulations, as well VP HSE directives (SOP) and instructions, ensure our work environment is free of risk to the best of your ability._
- _ Primary responsibilities_
- _ Develop a regional growth strategy, achieve goal requirements and maintain an agile business plan in line with the Global VP KPI's for our new Technical Support Services team._
- _ Budgeting, controlling and reporting of results and costs to maximise revenue and profitable earnings (volume, value, RoS and margins within product line in co-operation with VP FRS APAC Sales and Controlling)_
- _ Implement and maintain standard price list, report on related price conformity and cultivate price development. _
- _Maintain minimum RoS expectations for your product line in close collaboration with Sales Management, Operations, Technical Management and Application_
- _ Execute the most efficient utilization of the personnel, machinery and space to sustain profitable growth (refer to regional growth plan)_
- _ Maintain DIH, efficient and effective storage management for your area of responsibility._
- _ Personnel_
- (in collaboration with the VP FRS APAC Management)_
- _ Develop goals and results driven culture. Develop the spirit of one team one aim._
- _ Lead, educate and to train efficiently the direct report employees based on mutually agreed goals according to the group strategic goals._
- _ Develop a reliable organization for regional Technical Support in APAC_
- _ Maintain an efficient organizational structure in agreement with VP APAC_
- _ Efficient processes, lean - time efficiency enterprise management _
- _Ensure that global HSE regulations are strictly adhered too._
- _ Ensure Goal Agreement and Employee Dialog are 100% implemented within the team._
- _ Support Technology/Quality Manager fulfil his tasks on demand._
- _ Sales _
- _In line with regional sales team objectives, develop customer base / market for your product portfolio._
- _ Contribute too and execute the regional sales strategy for APAC to include inter-company business and effectively deliver on planning requirements._
- _ Further develop new products and services in collaboration with Operations, R&D and other regions._
- _ Regular contact visits on demand to key customers in collaboration with Sales and in cooperation with VPRK Operations_
- _ Maintain customer contact and technical support for Mechanical Rolls Service, covering also the MRS Product Management requirements._
- _ Risk Management_
- _ Focus on '10 Commandments' of Risk Management in close collaboration with Controller and Commercial Risk Manager based on Voith Risk Management System_
- _ Regional Projects and P&S collaboration_
- _ Ensure quality of communication and close collaboration "customer first" with P&S (VPJA) and Projects_
- _ Promote "Full Liner" collaboration where opportunities exist _
- _Capital Expenditures_
- Responsible for development and submission investment in necessary machinery and service equipment to fulfil the demands of the market_
- _ Quality & Cleanliness_
- Strictly implement QM documents, ensure delivered products and services comply with the highest level of quality to fulfil customer needs and represent our company in reflecting the company standards towards quality and cleanliness in order to maintain the good reputation of Voith._
- _ Claim handling_
- Follow Voith regulations according to standard process of VP FRS _
- _Technology Support Department_
- _ Supervise and support your team to develop the output and manpower allocation according to VP FRS APAC business plan._
- _ Ensure the cooperation between Operations VPRK and Technology support._
- _ Supervise and support the 5S, QM and HSE activities in your area._
- _ Supply Chain_
- Cooperate with Supply Chain department fulfil all Quality and Logistic demands_
- _ Finance Department_
- Cooperate and work together with controller to ensure risk management, capital expenditure, SG&A and NWC topics acheived._
- _ Operations Excellence Activities_
- Support and drive OpEx activities and goals for Operations VPRK_
- _ KPI_
- Follow up and maintain global Key Performance Indicator figures, together with Operations for Technical Support_
- _ Behaviours_
- Lead by example; maintain at a