Driver Training Content & Admin (Shopeefood)

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Create training matrix and plans for driver-partners as well as developing modules for any new feature or policy roll out
- Deliver the training material in various forms (offline/online classroom, training videos, facebook live, etc)
- Have a prior experience in Training and Development area

**Requirements**:

- Bachelor's degree or an equivalent qualification
- Proficiency in training module development and delivery (experienced as Trainer)
- Have experience in conduct TNA
- Strong organizational skills and meticulous attention to detail.
- The ability to work in a systematic and organized manner.
- Mastery of the Google ecosystem, including tools like Google Slides and Google Sheets
- Effective communication and teamwork skills are essential for collaboration with cross-functional teams.
- The ability to work independently, meet deadlines, demonstrate dedication and accountability, and adapt effectively to changes.