Who is sa.global sa.global addresses
industry challenges through vertical-focussed solutions. Leveraging modern
technologies like AI and Copilot, we empower organizations to make intelligent
decisions and act faster. Our solutions and services are 100% based on Microsoft
business applications and the Microsoft Business cloud, and benefit advertising
and marketing, accounting, architecture and engineering, consulting,
homebuilding, legal, and IT services companies. Through our industry-first
approach, we want to put solutions in the hands of people closest to the
problem to enable organizations to act faster and make intelligent
decisions.
Over
800,000 users in 80 countries around the world rely
on sa.global's industry-focused expertise to gain value faster, adapt
quickly to changes, and build for the future. We have 30+ years of real-world
experience, we are an 11-time winner of the Microsoft Dynamics Partner of the
Year Award, and we've been a part of Microsoft's elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.
For more
information, visit www.saglobal.com.
Why Choose sa.global Open,
flexible, vibrant, collaborative, and diverse – these are just some of the
terms that our employees use to describe the culture at sa.global. We believe
and encourage innovative and dynamic thinking. Our culture and values give us
the extra edge to help us scale greater heights.
Led by
our Core Values: Agile, Capable, and
Committed, which form an integral part of who we are, we constantly
strive to provide an inclusive work environment. Our employees come from varied
cultural and social backgrounds, and we strive each day to work towards making
sa.global a great place to work.
About the Role sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central (BC) Functional Support Consultant to join our dynamic consulting team in APAC! You can be located in Indonesia, Malaysia, or Philippines. As a D365 BC Support Consultant, you will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary.
We offer a career with growth
opportunities in a dynamic, collaborative, and supportive organization. We also
have a strong and ethical working culture. If you'd to work with a team that is
passionate about their work while also having a good sense of fun, you might
have just found what you are looking for!
Areas of Responsibility Be our primary contact for a list of Microsoft Dynamics 365 Business Central clientsMaintain issue status and communication on open issues with the clientEnsure clients get a reasonable response to their request as per sa.global's published support offeringInvestigating cases and provide consulting services for multiple clientsProvide development support for customer requests and quoting for any custom workEnsure recording and ongoing monitoring of all incoming request issues in the support systemEnsure timely responses to client requests for support, according to urgency of the issue and SLAAssist clients with resolving issuesEscalate support requests as requiredReport weekly to the Team Lead on the status of all issuesPrepare written technical specifications for modifications undertakenPerform testing and quality assuranceLiaise with product vendors on any issues relevant for our customers or sa.globalEnsure the accuracy and consistency of information processed from within sa.globalMaintain a professional standard in the workplace and represent the company at all times in the best possible professional standardEnsure timesheets are entered accurately on a weekly basisEnsure sa.global standards, methodologies, and conventions are compliedCollaborate with our Global support teams Skills and Experience Experience in troubleshoot issue related to Microsoft Dynamics 365 BCHave excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issuesKnowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirableHave ability to work in both a team environment and on an individual basis in a motivated mannerPositive attitude and patientGood time management and documentation skillsExcellent communication and analytical skillsExcellent written and spoken in EnglishWillingness to learn and be challengedGood presentation and training skillsEnthusiasm to help Customers succeedConstant motivation for learning and development, diligence, and responsible attitudeAbility to resolve problems independently using an analytical approachAbility to focus on achieving resultsAbility to deal with clients in a professional mannerBusiness processes knowledge of multiple industries is a plusBachelor's or advanced degree in a science- or technology-related field (preferred)Experience in Windows Server Setup, Configuration, and Installation is an advantageMicrosoft Certifications for Microsoft Dynamics 365 BC is an advantage