**Job Title**
Engineering Lead
**Job Description Summary**
The "Cluster Technical Lead" position is a key role within the client account, being part of the Cluster leadership team, this person will be responsible to manage all Engineering related systems (Electrical and Mechanical) including maintenance, efficiency upgrades, minor projects and lifecycle replacements as well as manage consultants for new and replacement equipment to meet the standard and guidelines of the bank.
This person will be actively responsible for management of Energy and Water usage across all Countries in the Cluster. The role will lead respective Country Engineering teams including vendor management and the self-performing technician workforce. This role, from time to time, is also expected to support and provide leadership and best practice to other account disciplines such as Health & Safety, Security, and Projects.
The Cluster Technical Lead will primarily be the focal point for all Engineering, Energy and Project related account issues working closely with the Subject Matter Expert network and the Country leads to maximize the breadth of information produced across all the work-streams to provide insightful information to support decision making.
The role will also take a leadership position for ensuring a joined-up delivery approach across the spectrum of services delivered out of each country in the Cluster to deliver:
- Asset Care and Maintenance Program
- Inspections and Assessments
- Lifecycle Planning
- Energy and Water Management
- ITO Relationship
- Process Assurance
- Innovations
**About The Role**:
- Responsible for Critical Process Assurance across all countries in the Cluster.
- Responsible for implementation of Asset care and Maintenance Program in the Cluster.
- Drive Self Delivery Program implementation and optimization in the Cluster through
- Owning the service delivery measurement process
- Developing and managing technical team with appropriate skills/training
- Ensuring safe work practices
- Complying to statutory regulations
- Responsible in the Cluster for compliance to Data Centre SLAs and implementation of best practices.
- Responsible in the Cluster for management of risk in Critical Environment to assure business continuity through resilience robustness and maintenance strategies.
- Drive Synergy in teams deliver the functional goals in the Cluster.
- Manage key supplier and client relationship in the Cluster.
- Drive energy and environmental programmes in the Cluster.
- Consistent reporting and tracking of utilities consumption.
- Drive operational efficiencies in the engineering and facilities operations.
- Drive energy efficiency upgrades with attractive payback
- Drive deployment of non-renewable energy sources
- Drive reduction of carbon footprint
- Drive innovation to enhance the service delivery in the Cluster.
- Conduct periodic control reviews of the critical processes in the Cluster and drive corrective actions.
- Act as a focal point to respond to critical engineering failures which effect Business operations through timely submission of:
- Detailed fact-based technical incident reports
- Root cause analysis
**About You**:
- Engineering degree equivalent
- Business Engineer
- Business or financial qualification
- Minimum of 5 years in related environment
- Experience in managing Business Critical Environment
- Previous experience in managing the delivery of technical services.
- Managing projects in occupied date centre environments
- Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and/or infrastructure management.
- Strong customer focus and relationship building skills.
- Commercial acumen
**Leadership requirements**
- Thinks strategically - ability to bring together seemingly disparate ideas, areas, products, etc to create new solutions.
- Global fluency - ability to create international spirit and to enhance diversity.
- Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals.
- Team building - ability to promote collaboration and cross cultural cooperations.
- Develops employees - ability to foster the long-term learning or development of others with an appropriate level of need analysis and other thought or effort.
- Leads and engages other - demonstrates leadership by giving positive example and drives engagement by creating opportunities for growth.
- Demonstrates integrity - acts consistent with what he/she says an believes in line with ethical standards.
- Show respect for others - ability to understand, value and navigate different perspective and modify own views.
- Communicates and influences - ability to convince, influence or persuade others to gain support for own agenda across the organizations.
- Customer focuse