One of our clients, a luxury 5* resort & spa in Borobudur, is searching for an Expat General Manager to join the team immediately.
**Requirements**:
- A minimum of 5 years of experience in a relevant position.
- Bachelor's Degree in Business Administration, Hospitality Management, or a related field is preferred.
- Previous experience in the Luxury or Premium Market Property (Hotel/Resort) industry is highly desirable.
- Strong leadership skills with a track record of successful team management.
- Effective ability to motivate and inspire staff.
- Fluent in English with excellent verbal and written communication skills.
- Familiarity with industry-specific regulations and trends.
- Proficient in relevant software and tools.
- Demonstrated excellent customer service skills.
- Proven ability in decision-making and problem-solving.
- Strong organisational and multitasking abilities.
- Detail-oriented and committed to maintaining high standards.
- A collaborative and proactive approach to work.
- Ability to adapt to a dynamic work environment.
- Proven track record of achieving and exceeding targets.
**Responsibilities**:
- Develop and implement the hotel's strategic plan in alignment with the company's vision and goals.
- Drive initiatives to enhance the hotel's positioning as a luxury destination.
- Oversee budgeting and financial planning to optimise revenue and control costs.
- Implement strategies to maximise profitability and achieve financial targets.
- Ensure the highest standard of service and guest experience.
- Implement and maintain luxury service standards throughout the hotel.
- Supervise and coordinate all hotel departments, including front office, housekeeping, food and beverage, and more.
- Implement efficient operational procedures to enhance overall efficiency.
- Recruit, train, and develop a high-performing team.
- Foster a positive work culture that aligns with the luxury brand.
- Collaborate with the sales and marketing team to develop and execute strategies to attract high-profile guests.
- Maintain relationships with key clients and industry partners.
- Implement and uphold quality assurance measures to ensure the hotel meets or exceeds luxury standards.
- Conduct regular inspections to maintain a pristine and well-maintained property.
- Represent the hotel in the local community and industry events.
- Manage public relations to enhance the hotel's image and brand.
- Ensure the hotel operates in compliance with all relevant laws and regulations.
- Stay informed about industry trends and changes in legislation.
- Develop and implement crisis management plans to handle emergencies effectively.
- Lead the team in responding to and mitigating crises.
- Report to the Board of Directors and stakeholders on the hotel's performance and strategic initiatives.
- Collaborate with ownership or management groups as needed.
- The GM has the authority to make decisions related to the day-to-day operations within the framework of the established budget and company policies.
- Major financial decisions and strategic initiatives may require approval from the Board or Ownership.
**Benefits**:
- Competitive base salary according to experience + kitas + housing + health insurance BPJS Kesehatan & BPJS TK + Meal arrangement + company phone + company car