**Job Description**:- Plan for outlet budget and review forecast on revenue and expenditure on monthly basic- Analyze and submit month-end reports and identify deviation from business plan goals- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion- Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards- Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service- Handle guests' complaints and comments tactfully and efficiently- Handle all administration work pertaining to cashier/bar operation requirement and company's policies- Maintain department communication logbook and updated notice board- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features- Ensure that health, safety and security procedures are in place in the outlet- Attend all briefings, meetings and trainings as assigned by management- Perform proper handover and communication to the next shift- Assist other food & beverage outlets with their operations during peak times or when required- Interview, select and recruit outlet employees- Identify and develop team members with potential- Conduct performance review with the team- Constantly monitor team members' appearance, attitude and degree of professionalism- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service- Prepare payroll and gratuity reports- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.- Responsible and accountable for outlet's profitability and revenue generationWork Experience- Strong leadership, interpersonal and training skills- Good communication and customer contact skills- Service oriented with an eye for details- Ability to work well in stressful & high-pressure situations- A team player & builder- A motivator & self-starter- Well-presented and professionally groomed at all times**Benefits**:Opportunity to work with international employee.An opportunity to develop your career at AccorOpportunity to join development Program.A Bienvenue Card - offering a special rate for our employee.
