Posted- 23-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Jakarta - Jakarta Raya - Indonesia**JOB SUMMARY**- The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.**ESSENTIAL DUTIES AND RESPONSIBILITIES**- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.- Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.- Maintains files on work orders, proposals, and department files.- Creates vendor files and checks accuracy on completed paperwork submitted- by vendors.- Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.- Assists with the inspections on the facility campus.-- Assist with process and procedure training.- Other duties may be assigned.**SUPERVISORY RESPONSIBILITIES**- No formal supervisory responsibilities in this position.**QUALIFICATIONS**- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.- The requirements listed below are representative of the knowledge, skill, and/or ability required.- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**- High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.**CERTIFICATES and/or LICENSES**- None**COMMUNICATION SKILLS**- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.**FINANCIAL KNOWLEDGE**- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.**REASONING ABILITY**- Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.**OTHER SKILLS and/or ABILITIES**- Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.**SCOPE OF RESPONSIBILITY**- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
