Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money - we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems - helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.
**You will handle and responsible to**:
Manage daily operations, reporting and system in all Field Collection team to ensure every activity is running properly and all reporting is delivered within SLA.
Monitor and review team's performance, create strategy and generate ideas for improving business process to ensure field collection team meet their target.
Manage Capacity Plan of Team Leader and Collectors to ensure portfolio are handled effectively.
Plan and manage midterm/long term headcount requirements and budget of the coverage field.
Monitor and ensure all the process in field team comply with guidelines and SOP and closely work with legal team to control legal recovery processes.
**We are looking for Talents with**:
Minimum a bachelor's degree, open from any major.
Having extensive working experience in Area/Field Collection for more 10 years, specifically East Java area.
Have experience handle a big team.
Strong in managing people and business process.
Comfortable with high target oriented and agile environment.
Able to communicate in English will be an advantage.
Work based in Surabaya and comfortable with high mobility.