**Role and Responsibilities**- Provides software, hardware and networking support for desktops, printers, scanners, Handheld devices etc..- Installs, maintains, troubleshoot and repair PCs, Printers and associated software, networks peripherals.- Coordination with different vendors for hardware, services and to setup new customer sites- Good knowledge on ITSM Asset management (Software & Hardware)- Preventive maintenance of IT equipment's (Desktops, printers, scanners, handheld & network devices etc.)- Maintains, troubleshoots, and repairs audio / video / teleconferencing equipment.- Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10.- Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.- Good knowledge in ITSM tools like ManageEngine SDP, DC, ServiceNow etc.- Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.- Support Windows 10, in a Domain Environment Active Directory 2FA, VPN. Chat.- Ensures customer satisfaction throughout the service delivery transaction.**Skills Required**:- Completion of industry standard training and certifications for warranty repair of Tier 1 (Hewlett Packard Enterprise, Dell, Lenovo and Apple) end user hardware to allow for execution of warranty repair, warranty parts ordering, and defective part return.- Customer facing soft skills- Strong verbal and written communication skills- Works on problems/projects of moderately medium-complex scope.- Exercises independent judgment within defined practices and procedures to determine appropriate action.- Acts as an informed team member providing analysis of information and limited project direction input.- Follows established guidelines and interprets policies.- Evaluates unique circumstances and makes recommendations.- Coordination with different vendors for hardware, services and to setup new sites- Good knowledge on ITSM Asset management (Software & Hardware)- Preventive maintenance of IT equipment's (Desktops, printers, scanners, handheld & network devices etc.)- Good knowledge in ITSM tools like ManageEngine SDP, DC, ServiceNow etc.- **Years of experience**:Intermediate is Typically 3-5 years of experienceDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world's most mission-critical IT systems.Our services across DXC's Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.
