Field Service Engineer

Job Description SummaryThe role will provide support for Central Java and Kalimantan. especially Key Account Customers in Central Java.**Job Description**:Who We AreMain Responsibilities- Undertake product repair and installation on client premises.- Provide training and technical advice to clients on instrument use, by telephone or in person.- Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.- Rectify problems, suggest solutions or arrange for repairs to be made.- Provide important link between customers and sales/marketing.- Monitor repairs in terms of the organization's service/warranty cover, and make suggestions as to product improvements.- Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.- Carry out planned maintenance calls.Job Requirements- Biomedical Engineering Degree with at least 4 years of field experience- Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred- Strong communication and interpersonal skills and able to work with multiple teams across different departments- Team playerPrimary Work LocationIDN Jakarta - Sudirman Square Office TowersAdditional LocationsWork ShiftID Standard (Indonesia)