Finance Support

Review account receivable requests on a daily basis by comparing the information needed and submitted by agents

Checking and processing refunds in our designated GDS.

Fixing the sale/refund billing discrepancy and ensuring all invoiced correct.

Responding to our agent's queries related to their refund.

Ensure that all work is processed according to the team's minimum standard.

Report any issues or system limitations to the direct supervisor.

Need to make an in-depth analysis of every case
Excellent communication skills in English (both written & spoken)

Availability to work over the weekend/public holiday

Availability to work in shifts

Excellent attention to details

Excellent analytical & logical skills

Preferably having fundamental experience in the travel industry