Job Description · Perform configurations (FIX Connections, Reports, GUI, User Permissions, etc.)
· Certify new FIX connections with Exchanges, Brokerage firms, and FIX/OMS providers.
· Certify existing FIX connections with Exchange(s), Brokerage firm(s), and FIX/OMS provider(s) for new functionality or upgrades.
· Provide User Acceptance Testing (UAT) assistance to new FIX/OMS vendors in certifying connections.
· Coordinate with network teams to establish connectivity and assist in resolving connectivity issues.
· Coordinate with FIX networks to establish FIX connections and keep clients updated on the progress.
· Coordinate with clients and/or networks for day-to-day establishment requests of FIX connections.
· Coordinate with clients/Counterparties/clearing firms to implement required reports and ensure the delivery of reports.
· Perform post-production tests to ensure all components are working as expected before the client goes live.
· Provide daily and weekly updates to internal teams on customer implementation progress.
· Meet deadlines for the execution and closing of the project
· Testing, identifying, and diagnosing functionality errors (in UAT) within established testing protocols.
· Troubleshooting and resolving technical issues
· Manage users' requests/queries: track requests, review approvals, updates, resolution through to closure, etc.
· Oversee automated processes, scheduled jobs, and regular reporting as well as technical infrastructure, customer activity & trade flow.
· Investigate real-time production issues (Server-side, FIX level, GUI Level, etc.), ensure timely resolution, and escalate issues to the appropriate group (QA or Development) if an immediate solution is not available.
· Conduct project scoping and analyze client requirements.
· Provide a statement of work (SOW) and estimate the work hours involved for various teams.
· Daily review and update of Certifications Tickets on Sharepoint/CRM
· Ensure proper documentation and storage of all FIX-related activities and correspondence with clients/Brokers and/or other vendors in the ERP system.
· Work on new client implementations, ensuring every component is in place well before they go live to guarantee a smooth transition.
· Provide User Acceptance Testing (UAT) assistance to new FIX/OMS vendors in certifying connections.
· Certify new FIX connections with Exchanges, Brokerage firms, and FIX/OMS providers.
· Certify existing FIX connections with Exchange(s), Brokerage firm(s), and FIX/OMS provider(s) for new functionality or upgrades.
· Perform configurations (FIX Connections, Reports, GUI, User Permissions, etc.).
· Managing and directing Day to day-to-day operational tasks.
· Responsible for maintaining Client's UAT and Production environments for seamless Electronic trading and client allocations.
· Reporting to higher management about the progress of Client implementations and projects.
· Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports, specifications, and testing scripts.
· Supervise a team of trained individuals to answer support calls and emails, ensuring inquiries and reported issues are dealt with utmost priority.
· Provide daily and weekly updates to internal teams on customer implementation progress.
· Meet deadlines for the execution and closing of projects.
Requirements - Excellent English (written and spoken),
- Tech-savvy approach to problem-solving,
- Ability to work US hours, if needed.
Benefits Escape the traditional corporate routine and join a dynamic, energetic and young team in Bali Relaxed and flexible work environment Daily needs taken care to allow you to focus on work Focus on employee learning and development Health and Pension Insurance In our Office 3 daily meals (breakfast, lunch and dinner) and snacks Social events (monthly and quarterly) Probation relocation package (flights, accommodation, scooter) Laundry service
