**Job Description**:
The Food & Beverage Manager is responsible for overseeing and managing all aspects of the hotel's dining operations. They ensure the highest level of guest satisfaction by delivering exceptional dining experiences. Their responsibilities include managing daily operations, maintaining quality standards, controlling costs, and maximizing revenue. They lead and motivate the food and beverage team, collaborate with the culinary team to create innovative menus and work closely with sales and marketing to drive business growth. Overall, they provide a superior dining experience, achieve financial targets, and uphold the hotel's reputation for excellence in food and beverage services.
- Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
- Analyze and submit month-end reports and identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service
- Handle guests' complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operation requirement and company's policies
- Maintain department communication logbook and updated notice board
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Ensure that health, safety and security procedures are in place in the outlet
- Attend all briefings, meetings and trainings as assigned by management
- Perform proper handover and communication to the next shift
- Assist other food & beverage outlets with their operations during peak times or when required
- Interview, select and recruit outlet employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Responsible and accountable for outlet's profitability and revenue generation
Work Experience
- Diploma or degree in hospitality - food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
- Minimum 5 years' experience at the same position in the sector and impeccable knowledge of F&B professions and team management
- Languages: fluent in the national language, English and a 3rd language would be a plus
- Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
- Open-mindedness, interpersonal skills and sense of initiative.
- Strong working knowledge of Microsoft Offices and Internet browser
- Advance level of Opera PMS is a benefit
- Good interpersonal skills with ability to communicate with all levels of employees
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic
**Benefits**:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning