Fraud & Recovery Manager

To coordinate with various stakeholders as per policy to ensure:

- Fraud cases are investigated.
- Fraud response or freezes executed.
- Necessary recovery or reportage actions taken and followed up closely till closure (either recovery or police report filed).
- Develop key fraud indicator and reporting dashboard and ensure regular follow up.
- Maintain and update the fraud tracker.
- Coordinate with key stakeholders in executing of fraud response action in a timely manner (branch freeze, suspension of salaries etc).
- Manage timelines to ensure fraud cases are followed up on according to indicated timelines (either recovery complete of police report filed).
- Develop or update improvement of:

- Fraud indicators.
- Fraud report dashboard, ensure regular review of fraud indicators with management.
**Requirements**:

- Minimum Diploma or Bachelor Degree from any field, preferable from Law, Management or equivalent.
- Minimum 5 years experience from Multi finance, automotive or relevant industries, with proven track record of managing Policies/SOP/Regulations.
- Extensive working experience in designing SOP, as well as monitor the implementation and manage improvement.
- Good ability in public speaking for socialization.
- Good interpersonal skills and able to communicate well across-division to deliver the success of Policies/SOP/Regulation implementation.