**Company Description**
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
- Formalize and improve work processes.
- Follow corporate guidelines for operations reconciliation.
- Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
- Co-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problems.
- Handles guest complaints and assists in resolution.
- Communicates with appropriate department regarding any concerns or deficiencies.
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions.
- Thorough knowledge of emergency procedures and general crisis situation procedures.
- Complete all other duties as assigned by the Front Office Manager.
**Qualifications**
- Service focused personality is essential.
- Passionate about guest experience.
- Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.
- Must have a well-rounded understanding of all aspects of hotel operations.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
- Must work well under pressure in a fast paced environment and handle conflicting priorities.
- Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
- College degree in Hospitality management or related field preferred.