We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
**Working Arrangement**
Hybrid
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
**The Opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering GA Financing Risk & Control Specialist with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Indonesia GA Financing Risk & Control will be responsible to identify potential dummy risks and drive the overall business quality for each GA Office, covering an end-to-end financing effectiveness (APE-FYP performances vs. financing cost incl. financing claw back), recruitment growth (inorganic vs. organic), resolving lapse and persistency issues, early claims management, and quality of welcome call.
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
**We are looking for someone with**:
- University degree from reputable university
- Minimum 4 years working experiences in life insurances industry and having Agency experiences would be an advantage
- Able to demonstrate good leadership and managerial skill
- Able to engage and build strong relationship with internal and external stakeholders including the Agency field forces
- Preferable with experiences in risk management and managing quality of business performances including financing structure and data analysis in Agency channel
**Nice to Haves**:
- Ability to build and manage relationships with the key internal stakeholders
**On the job you will**:
1. To develop and establish a standard end-to-end business quality performance for GA Offices.
2. To identify and manage business quality issues including gaps on the financing process for each GA Office including liaising with the respective Sales team to ensure those issues are remediated properly.
4. To highlights and escalate any potential issue or incident to Head of Agency Risk & Control (Agency Management) driven by financing payout structure including campaign/ contest and outlined those findings through proper governance channel such as GA Steering Committee and MAN Steering Committee.
6. To provide necessary training (regular and/or ad-hoc) to the GA agency field forces on driving the quality of their business to support entrepreneurship mindset.
**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.
**About Manulife and John Hancock**
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
**Manulife is an Equal Opportunity Employer