General Manager Of Kita ?? Restaurant & Bar

Summary
- To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
- To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
- To be fully aware of all activity within the Hotel on a day-to-day basis.
- To manage the outlets efficiently according to the established concept statement providing a courteous, professional, efficient, and flexible service at all times
- To be a hands-on Manager and be present at all times on the floor, especially during busy periods.
- To have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
- To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
- To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Implement food safety programs and procedures.
- Always practice safety in handling food.
- Performing personal and environmental hygiene in food and beverage business.
- Conducting Food Safety Training.
- Performing Personal and Environmental Hygiene in the Management of Food Business Services.

**Qualifications**:

- Have degree in Hospitality or Business Management
- Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills