**Geologist, Customer Success Specialist**
**About Us**
Founded 37 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and 3,000 diverse projects.
**What We Offer**
An established global business, that is growing fast, with great benefits:
- A competitive salary with opportunities for professional development
- Medical reimbursement and Insurance for employee and their relevant family members
- Flexible working arrangements to balance work and home life
- A team first culture and the chance to work within the mining technology industry
**About The Opportunity**
Our Indonesia team is currently searching for a Geologist, Customer Success Specialist located in Jakarta. In this role you will provide pre-sales, technical support, client training and service delivery for the Micromine Origin.
Micromine Origin is a comprehensive exploration, modelling and resource estimation solution.
Reporting to the Regional Manager, Indonesia your key responsibilities will include:
- Assist the sales team by providing technical support during pre-sales demonstrations, trade shows, and other promotional events as requested
- Provide training to current and new software users. Such training may take place at a Micromine office, at a client's site, or at a third-party venue such as a university computer laboratory
- Liaise with the product development team and software users during the software design cycle. This may involve canvassing users to determine the functionality of a new component, and then writing a design brief for the product development team
- Handle agreement renewals with existing clients
- Assist with the promotion of training courses and maintenance agreements
**About You**
You will have a proven background in geology/operational exploration or mining. You have had exposure to customer success/client facing positions or have proven communication, presentation and relationship building skills.
Other key skills, experience, and qualifications:
- A recognized post-secondary qualification in earth sciences, geology or engineering
- Experience with general purpose geology or mining software
- Possess an established network in the mining industry
- Fluent in both English and Bahasa Indonesian
- Experienced with Micromine Origin (preferred)
- Experienced with giving technical support, presentations, or client trainings (preferred)
**Next Steps