**Job Title**: Graduate - Field Service Engineer
**In this role, you have the opportunity to**:
Be trained in a 24-month program where you will be equipped with the necessary skills to support the technical needs of Philips customers, providing maintenance and installation to Health Tech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, and installations, and can be provided at customer location or remotely or via accessing Philips Remote Service channels.
**What the program is offering you**:
- A structured learning and development program.
- Exposure to exciting projects.
- Opportunity to develop your professional network.
- Competitive salary.
- Flexibility and work-life balance
**You are responsible for**:
- Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center.
- Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
- Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before each onsite visit.
- Handles all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.
- Travelling is expected within the big cities in Indonesia.
**You are a part of**:
The healthcare tech team where you will be the ambassador of Philips Health Tech ensuring that all customers are satisfied while meeting or exceeding our business targets.
**To succeed in this role, you should have the following skills and experience**:
- A bachelor's degree in engineering (Electrical and Mechanical), medical, or science related major (maximum 2 years of related experience).
- Prior experience within an engineering, medical, or science related environment preferred.
- Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable).
- Logical problem solver who can work independently and strong interpersonal skills and willingness to learn.
- Fluent English required in addition to local language & proficient in Microsoft Office.
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.