Guest Experience Supervisor

**Job Description**:

- Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
- Creating training manuals and materials to help staff members be successful in their jobs
- Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
- Developing marketing strategies to promote the hotel brand and increase revenue from existing guests

Work Experience
- Minimum 1 year in similar role in an international environment.
- Excellent verbal and written in English; analytical and reasoning skills; well versed with problem solving techniques.
- Strong Leadership abilities and organizational skills
- Able to drive change and look for operational efficiencies/synergies
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
- Dynamic and result oriented
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Benefits**:

- Opportunity to work with international employee.
- An opportunity to develop your career at Accor
- Opportunity to join development Program.
- A Bienvenue Card - offering a special rate for our employee.