Guest Relation Officer

Review arrival lists to welcome guests
- Attend to special guests (e.g., VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., restaurant service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Help with certain tasks (e.g., confirming reservation arrangements, taking messages)
- Address customer complaints and escalate to PR Manager or F&B Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English, knowledge of additional languages is a plus
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills

"Waspada terhadap Modus Penipuan pada saat proses interview.
Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview.
Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."
"Please be aware of the Fraud Company.
The company will never be collecting any payment in the process of interview.
Please immediately report to us if there's any companies that collecting payment to the Jobseekers."