Do you have proven leadership experience and a genuine personable service style that always blows guests away? Join us as our next Guest Service Agent as part of our dedicated Front Office Team. First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
As our next Guest Service Agent, you will:
- Solve problems and think on your feet to resolve any issues that come your way
- Interacts with guests and colleagues in a professional, amiably way
- Ensure guests are given prompt and efficient services at all times by the team members
- Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel's interest
- Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
What we are looking for:
- A person who is highly organised while placing a strong emphasis on detail
- Knowledge of VHP is advantageous
Work Experience
- Minimum 1 year of experience in the same position
- Proficiency with Microsoft Office Applications
- Well written and spoken English
- Excellent interpersonal and communication skills
- Team Player
Work Experience
- Service focused personality is essential; experience is an asset
- Prior experience working with VHP or a related system
- Fluency in English; additional languages are a plus
**Benefits**:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21