Guest Service (Call Center - English)

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.

Responsibilities:

- Initiate & answer phone calls with overseas clients.
- Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.
- Handling and resolving clients' inquiries and complaints.
- Communicating and coordinating with colleagues and internal departments.

**Requirements**:

- **Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors**:

- Fluently English Speaking with no accent
- Have good problem analysis and problem-solving skills.
- Strong time management and decision making skills.
- Comfortable using computers.
- Fast learner on new software
- Ability to multi-task properly
- Ability to handle stressful situations appropriately
- Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- Can adapt to a fast-paced work environment
- Optimistic attitude towards work and with their colleagues
- Willing to work on-site
- **Applicants must be willing to work 24 hours shifting system, open to working on graveyard shifts, weekends, and holidays**

**Job Types**: Contract, Full-time

**Salary**: Rp2,500,000 - Rp4,000,000 per month

COVID-19 considerations:

- Covid protocol in the workplace
- Full company support in Covid cases

**Experience**:

- call center: 2 years (preferred)

**Language**:

- english (required)