Posting Description:
**Head of Client Services**
We're hiring! We are looking for a Head of Client Services to lead our Treaty and Facultative Business in Jakarta, Indonesia.
**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**Overview of the role**:
**Client Services**:
- Lead the Client Services functions for Treaty and Facultative Business in Indonesia
- Ensure the team follow all business processes in line with company policy and regulatory requirements
- Own and effectively manage business matters related to Issue resolution, Risk mitigation and Quality Control
- Supervise and ensure team adherence to contractual terms and service level agreements held with Business Partners
- Support cash flow management by regularly monitoring outstanding balances and unidentified cash, and devising solutions to improve collections
- Ensure Aon business and regulatory needs are by:
- responding to internal and external audit requirements with timely, accurate information
- acquiring Compliance and Legal approval for third party co-brokerages and brokerage-only accounts pre-settlement
- engaging with the Finance Team
- generating management reporting and data driven insights related to Business Partner Management
**Leadership & Management**:
- Proactively lead the team, manage workload distribution, and empower them by:
- Develop core competencies and leverage individual strengths across the full team
- Upskill self and team in using innovative problem solving to meet client needs
- Work collaboratively with Regional Client Services on strategic/project planning and resourcing
- Manage internal and external collaborator expectations, provide Subject Matter Expertise on complex matters, and raise matters as needed.
**Standardization, Process Efficiency and Advocacy**:
- Establish and Implement Standardization consistent with Aon's Global Standard and Market Best Practice while catering for Territory Specific nuances and Regulatory Requirement
- Undertake data gathering and analysis to:
- implement more efficient work practices and/or cost savings
- identify Market Trends and Insights for better decision making by internal and external partners
- Participate in Global Groups / Projects, ensuring Global Alignment
- Establish and Drive Key Performance Indicators and SLAs while proactively leading the team to ensure accounts are serviced to a high standard and as per set turnaround times
**CANDIDATE REQUIREMENTS**:
- 7-10+ years' experience leading teams in the insurance or reinsurance industry
- Strong understanding of reinsurance contracts relating to premium, claims and credit control matters
- Excellent organization, attention to detail, prioritization, and innovative problem-solving skills
- Excellent verbal and written communication skills in Bahasa Indonesia and English with ability to communicate complex concepts in a simple and effective way
- Logical, analytical, and resourceful attitude, able to exercise flexibility and judgement
- Ability to deliver under pressure in a high intensity and fast paced multinational environment i.e., meet very tight timelines ranging from 1-3-day turnaround
- Ability to maintain positive, professional relationships with multiple internal and external stakeholders across numerous territories, demonstrating strong abilities in:
- presentation, leading meetings, defining objectives, and delivering service level agreements
- influencing and negotiating
- working with multiple stakeholders in time critical environments
- Ability to travel when required.
**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or