Head Of Collection Analytics & Strategy

Job summary
Analyzing and reviewing collections and recoveries strategiesBuilding and reviewing end-to-end controls and oversight activitiesManaging recovery activity and regulatory requirements
Job seniority: mid-to-senior level
Responsibilities
• Analyzing and reviewing collections and recoveries strategies• Setting challenger strategies to improve performance and align forecasts• Reviewing customer feedback and assessing fairness and perspective• Building and reviewing end-to-end controls and oversight activities• Designing customer journeys, processes, procedures, and treatment strategies• Building a reporting framework for activity effectiveness• Reporting and escalating data for governance and priority understanding• Managing recovery activity and regulatory requirements• Monitoring implementation standards and owning outcome testing framework• Owning risk and control framework and providing supplier oversight
Requirements
• Experience leading a team in retail lending collections and recoveries lifecycle• Experience working with regulators and managing vendors and third-party relationships• Extensive knowledge of debt management industry and regulations• Experience working with and influencing senior leaders• Understanding of different retail customer needs and journeys• Knowledge of successful collections strategy development and implementation• Experience building reporting frameworks and governance testing
Key Skills Needed
• Data analytics and reporting• Analytical mindset• Problem-solving• Familiarity with HR, finance, risk, and IT• Experience with implementing IT systems• Experience with implementing Collection and Operation Reporting